Frequently Asked Questions

It's not uncommon to have lots of questions before you visit us for your first class. Below you will find a few of the questions we are regularly asked at Ultimate Aerial Fit. We offer a personal service - if you have any other questions, please do pick up the phone and call us on 07949 994110.

No. At our studio you have the option to be a Pay As You Go customer for as long as you wish, giving you the flexibility to book classes without the commitment of membership. However, anyone attending our classes is required to register on our website before their first class.

The first step in booking a class is to register on our website. Due to the nature of our classes, all participants are required to complete an online health questionnaire ahead of their first class to ensure suitability. You will be asked to re-complete this questionnaire at various intervals during your time with us (normally every 6 months). Should we have any concerns regarding your suitability for a class, you will be contact by one of our qualified instructors. Your safety is paramount to us.

Once your health questionnaire is complete, you will be able to book your class via our Bookings & Availability page.

Both your Username and Password are case sensitive so be sure to use this information as typed when you registered. If you have forgotten your password, you can reset this via the Log In screen. If you are still struggling to log in, please contact us.

Aerial fitness is suitable for ALL levels, whether you are a fitness fanatic or this is the first step in your fitness journey. We structure our classes in a safe and effective way, helping to develop the skill for the aerial moves whilst promoting all-round strength and fitness.

We structure our classes in levels to ensure you develop your skills and progress in a safe and structured manner. Pole fitness and pole silks classes are separated in levels 1-5 (level 1 being the lowest and level 5 being the highest). Our aerial hoop classes are split into Beginner and Intermediate level. All members will start at the lowest level and will be assessed by our instructors and upgraded according to their abilities.

Aerial fitness classes are £10 per 1 hour class. Supporting classes are charged at £6 per class. All payments are managed via WorldPay, or using 'Class Tokens' if you take up one of our membership options.

We always advise our customers to wear what they feel comfortable in – the last thing we want is for you to spend the lesson feeling uncomfortable and self-conscious. When you register with us via our website and your account is activated, you will receive an email pointing you to a Participants Preparation document which will give you further information on what to wear/not wear for your class. We recommend you read this document before attending your first class.

We teach children from as young as 5. We do not set an older age limit on our classes, so why should you? Currently, our eldest customer is over 60 years old! We believe in ‘sport for all’ - you'll be surprised what your body is capable of!

Our equipment is load tested to cope with excessive weight loads. Should you do have any concerns, please do not hesitate to contact us.

Our studio address is: Unit B1, Harlow Business Centre, Lovet Road, Harlow, Essex CM19 5AF. Our postcode is generally recognised via sat nav.

Our studio is situated in a protected area behind security gates which are open 8am-6pm weekdays, 8am-12noon on Saturdays and closed on Sundays. Should your class take place outside of these hours, the instructor will open the gates approximately 5-10 minutes before your class is due to start. For this reason we recommend that ensure you arrive on time as late arrival may result in non-entry. Refunds will not be provided on such occasions.

There is ample parking at our studio. Parking is within the business park to the side of our unit in the dedicated ‘Visitor’ parking area. There are also 2 spaces directly in front of our unit which can be used by our customers. Should you prefer, you can also park on the main road outside of the busniess park.

We ask that you do not park in-front of other units to ensure our neighbouring businesses are not inconvenienced.

We do not have dedicated changing rooms. However, we do have a spacious toilet area where you will be able to get ready for your class in private.

The main benefit of our membership options are the savings you make in comparison to being a pay as you go customer. As a platinum member, you could save over £250! Our members also have the priority booking, allowing them to book up to 1 month in advance. Additional benefits include access to our ‘Members Area’ on our website which gives you a variety of information you might find useful to supplement your aerial fitness training. As a member you will also receive pole practice and aerial hoop practice sessions free of charge, saving you £6 per class (T&C's apply).

You can cancel or downgrade your membership at any time. Cancellation terms are 1 (one) calendar month, in writing to Emma Buggins, Owner of Ultimate Aerial Fit. Details can be found via our Contact page.

Any payment due within 1 (one) calendar month of receiving written notification of cancellation will still be due. Further details regarding our membership options can be found in our Terms and Conditions listed on our website.

We pride ourselves on the personal service we offer, so if you have any questions or concerns at any time, please do pick up the phone and give us a call on 07949 994110. Alternatively, you can reach us via email: emma@ultimateaerialfit.co.uk. No matter how silly you feel your question might be, I can guarantee you someone else will have asked us before! We are always more than happy to help.